Welcome to the official website of Someș Water Company S.A. www.casomes.ro.
INTRODUCTION
We are adapting to the current requirements and context and meet your requests to facilitate online access to the services offered by Someș S.A. Water Company.
The company’s website provides you with an interactive platform to access the services offered by Someș Water Company S.A. called MyCas. With this app you can:
- request opinions,
- request works receipts,
- request the conclusion of water supply and sewerage service contracts,
- check the status of your complaints and requests,
- view invoices and make payments,
- update account data.
The creation of an account on the company’s website, or the provision of data to obtain information or to request services, constitutes your express consent to the processing of personal data as set out in the Privacy Policy.
The platform can be accessed at https://mycas.casomes.ro (MyCAS) or via the MyCAS app for mobile devices available for free in the App Store or Google Play.
This website is the property of COMPANIA DE APĂ SOMEȘ S.A., with headquarters in Cluj-Napoca, B-dul 21 Decembrie 1989, nr. 79, jud. Cluj, e-mail cassa@casomes.ro, with VAT registration code RO 201217, registered in Romania at the Trade Register under no. J12/211/1991.
The following information defines the terms and conditions of use of casomes.ro and https://mycas.casomes.ro (MyCAS) website by potential visitors or customers.
BY ACCESSING AND BROWSING THIS WEBSITE, YOU ACCEPT THE TERMS OF USE DESCRIBED BELOW
The published content of this website is the property of COMPANIE DE APĂ SOMEȘ S.A., which also reserves the rights associated with the database of this website. All rights reserved.
If you do not wish to submit personal data via the MyCas platform, which implies acceptance of the Privacy Policy, you can submit your requests in this way:
by e-mail cassa@casomes.ro; by telephone:
- 0374340000 Call-center information request: (can be called from any mobile or fixed telephone network – normal rate number);
Dispatch for reports of malfunctions in the water supply and sewerage networks on one of the following telephone numbers, as appropriate:
1. Cluj Dispatch (for Cluj-Napoca, Huedin and rural localities in the area served), telephones:
- 0264-596.302
- 0264-375.149
2. Sălaj Dispatch (for localities served in Sălaj county), telephones:
- 0260-612387
- 0747-297.054
3. Dej Dispatch, phone:
- 0264-211.748
4. Gherla Dispatch, phone:
- 0264-241.997
- through the Registrar’s Office (Someș S.A. Water Company offices): Monday-Thursday 7:30-16:00; Friday 7:30-13:30
The website https://mycas.casomes.ro is dedicated to use by individuals and legal entities, potential customers and clients of CASSA, who wish to benefit from the services of our company and/or to inform themselves about the services and the activity we carry out.
Please read the terms and conditions below for your information before using our website.
If you do not agree with any of the points listed above, please address any requests to us in one of the following ways: e-mail, telephone, or at the Registry. ACCEPTANCE OF TERMS AND CONDITIONS
By accessing this website you agree to the Terms and Conditions and Privacy Policy.
Our website pages are protected by copyright law. Any reproduction, adaptation, translation, storage or processing in other media, including storage and processing by electronic means, is protected by copyright law. Both the content and the structure of the website are protected by copyright law. Any reproduction of information or data, in particular the use of text or images, is an infringement of copyright and will result in the suspension of your account and your right to use this website.
By using the websites casomes.ro and https://mycas.casomes.ro (MyCAS), Someș S.A. Water Company does not guarantee:
- the operation of websites without interruptions or errors;
- compatibility of the websites with the operating system and software on your computer or mobile phone device;
- not to adversely affect other systems by using the website.
USER REGISTRATION
In order to use the MyCAS platform of the casomes.ro website you need to register as a user by creating a user account on the MyCAS platform.
By using this website, you assume responsibility for maintaining the confidentiality of the access data in your account. user account created on the MyCAS platform and you agree to accept responsibility for all activities carried out from your account. by user.
When creating your user account on the MyCAS platform, we help you with the section “Need help logging in and authentication” where you will find the details related to account creation. After creating your account, in the “User instructions” section you will find information with instructions on all the functions available in the MyCAS application.
By filling in the fields of the online registration form, users agree that the personal data they register will be used by Someș Water Company S.A. strictly for the fulfilment of contractual obligations and for the use of the functions made available by the MyCAS platform, data are protected under the law (see Privacy Policy).
PAYMENTS MADE THROUGH MyCAS APPLICATION
Invoice payments on the MyCAS platform can be made with the major credit/debit cards recognised and displayed on the payment page.
Card payments are made through payment solutions provided by the authorized third party Netopia Payments S.R.L., as author/owner/administrator of the mobilPay.ro website.
Netopia’s payment platform processes the information provided by the customer strictly for the transaction. Someș Water Company does not store the data related to the card used to make the payment.
If the card transaction is successful, the “Status” section will show the invoice as paid after the payment has been processed.
If the card transaction is unsuccessful, in the status section, the invoice appears as unpaid, the transaction status can be “Payment not completed” or “Payment cancelled“. In this situation, the cardholder must contact the card-issuing bank to unblock the amounts in question.
- “Payment not completed” may be due to exceeding the time allotted for completing the transaction data (usually 5 minutes).
- “Cancelled payment” may be due:
- lack of cash in the current account;
- the payment settings for the card used (which are made by the card-issuing bank).
INFORMATION PUBLISHED ON THE WEBSITE
Through its website, COMPANIA DE APĂ SOMEȘ S.A., provides general information for information and advisory purposes.
The information published corresponds to the reality at the time of their registration on the Website or at the time of updating the various pages of the Website.
Someș S.A. Water Company reserves the right to suspend, modify, add or delete portions of its content at any time.
In case of copyright infringement by users, Someș Water Company reserves the right to restrict users’ access to part or all of its content.
USER OBLIGATIONS
By accessing the casomes.ro website and the MyCAS platform, the user agrees to comply with, but is not limited to, the following obligations:
- minimum age of 18 and legal capacity to initiate legal proceedings;
- financial responsibility for all transactions made on the user’s account or name;
- the obligation not to copy or reproduce the content of the website except for personal and non-commercial use of the information contained in the website.
USE OF THE WEBSITE
You may use this website in accordance with the terms and conditions described.
Someș Water Company reserves the right to restrict users’ access to some or all of its content and to suspend the account for any hacking action, such as:
- using this website to transmit computer viruses or for illegal purposes;
- creating a link between this website and any other website without the prior consent of Someș S.A. Water Company;
- transfer, modify or delete data contained on this website;
- use content you copy from this website without posting copyright notices.
LIMITATION OF LIABILITY
The Company shall not be liable under any circumstances for damages of any kind under any legal theory arising out of or in connection with your use of, or inability to use, the Website, or any websites linked to it, or the content on the Website or other such websites or any services or information obtained through the Website.
The above shall not affect liability, which cannot be excluded or limited under applicable law.
INTELLECTUAL PROPERTY
All intellectual property rights relating to the content of this website including, without limitation, trademarks, images, logos, texts, graphics, programs and other data, belong to Someș S.A. Water Company.
The use, without the consent of Someș S.A. Water Company, of any of the items listed above is punishable under the laws in force.
Users of the Website do not acquire any rights to its content, except the right to use it in accordance with the terms and conditions specified in this section.
Access to and use of the casomes.ro website is free of charge and is intended to help users find the information they need as quickly and easily as possible, according to their needs.
The information on the casomes.ro website is of general interest and is made available to users free of charge.
The term “user” of this page means any natural or legal person who will access the page.
You may copy and print the content of the casomes.ro website for your personal, non-commercial use.
In any other case, the content of the casomes.ro website may not be reproduced, modified or exploited without the explicit consent of the representatives of the Someș S.A. Water Company.
CHANGES TO THE WEBSITE
Someș S.A. reserves the right to modify and update the content of the website, as well as the Privacy Policy and the Terms and Conditions of Use, at any time without prior notice.
The user will be obliged to periodically review the terms and conditions presented on the website.
LINKS TO OTHER WEBSITES
This website may contain links to other external websites operated by third parties.
The User shall access, browse and use external websites at the risk of and without any liability on the part of Someș S.A. Water Company.
PRIVACY
Someș Water Company S.A., as owner/administrator of this website, respects the privacy and security of the information provided by you when using the website, including personal data, in accordance with the provisions of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Law 190/2018 on measures implementing Regulation (EU) 2016/679 and Law 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector.
You hereby consent to the use of your personal information and the processing of your personal data by Compania de Apă Someș S.A. in accordance with the terms stipulated in the Privacy Policy, which can be found on the website.
By using the website, you you are responsible for ensuring the confidentiality of your account access data, such as email address and password, and you agree to take full responsibility for the activities/actions carried out on the website with your account and password.
If you have any questions about the Privacy Policy or wish to be informed about personal data processed by Netopia Payments S.R.L. through the mobilPay application and which directly concern you, please send them to us by email or in writing to the addresses mentioned on the Contact page.
PERSONAL DATA SECURITY POLICY
Compania de Apă Someș S.A. may collect personal data from you, but only with your consent and only if you voluntarily provide us with this data.
The nature of the information requested refers in particular to personal data (name, surname, address for which the services are requested, mailing address, customer code, ID number and series, CNP, ownership document, telephone numbers, e-mail address, signature), how the products and/or services of Someș S.A. Water Company are used or are intended to be used, but may also include other information closely related to the use of the services and/or products requested.
Personal data are collected for the following purposes:
- to provide access to restricted sections of the website;
- for providing our services;
- for dealing with user requests;
- for information on water supply interruptions due to scheduled works, information on the status of bills paid;
In order to better respond to the needs and questions of users of the site, the information requested through this site will be subject to processing.
In the Contact section you will find links to get in touch with us via e-mail.
Your email address is used to send you a reply, and your message is retained for future reference should you decide to contact us again.
For card payments, the online payment forms presented on our website, which uses the mobilPay solution, must be filled in with all required information marked as mandatory, including personal data.
Personal data entered on the secure.mobilpay.ro website are used for:
- making payment online;
- ensuring the security of online payments by applying anti-fraud filters.
The bank card information (card number, expiry date, etc.) will not be transferred to or stored on the servers of Someș Water Company S.A. or the payment processor Netopia Payments S.R.L.
Personal data may be disclosed without your consent in the event of payment fraud disputes/disputes to the following recipients:
- banks involved in online payments;
- international card bodies;
- authorized institutions, according to the provisions of Law 506/2004 on the processing of personal data and protection of privacy in the electronic communications sector.
Your personal data may be transmitted to the authorities in law for the purpose of verifying commercial transactions or to other authorities in law for carrying out any justified verifications under the law.
The data provided is strictly confidential. Someș S.A. does not sell, exchange or rent personal data to third parties.
Someș Water Company S.A. undertakes to its customers not to provide these data to third parties or companies, except for their transfer to companies that process payments, and to use them exclusively for the purpose of the commercial relationship between the customer/user and Someș Water Company S.A.
By continuing the registration process on our website, you expressly and unequivocally consent to the processing of your personal data in the computerized record system by Someș Water Company S.A. exclusively for the purposes described above.
In accordance with the EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data, your you have the right to information, the right of access, the right to rectification, the right to restriction of processing, the right to erasure of data, the right of opposition, which you can exercise by a written request addressed to Someș Water Company S.A.
At the explicit request of the user, Someș S.A. Water Company undertakes to rectify, update, delete and cease the processing of the user’s personal data, free of charge, in accordance with the legal provisions on the protection of personal data and the free movement of such data.
Any attempt to access the personal data of another user or to modify the content of the website or to affect the functioning of the server on which the website runs will be considered an attempt to defraud it and will entail criminal and civil liability for the persons responsible.
LITIGATION
Any disagreement regarding the use of the online bill payment platform will be resolved amicably between the parties.
If an amicable settlement is not possible, the dispute may be referred to the competent courts for resolution.